Return Policy
RETURNS, REFUNDS, AND EXCHANGES POLICY
How To Return An Item:
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. We are unable to accept Firearms and Ammunition for returns. If there is any manufacturing defect with a firearm please email and we will speak with the manufacturer/distributor about repairs or replacement.
Please email jerry@tboxtac.com to request a refund and we will assign you a Return Merchandise Authorization (RMA) Number.
Mail your returned item to:
T-Box Guns
Returns Department - YOUR RMA# HERE
100 Vineland Centre Dr
Suite 4
Vine Grove, KY 40175
Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
NO FIREARMS OR AMMUNITION ARE ELIGIBLE FOR RETURN due to liability issues. The ONLY exception to this is if we have made a mistake and shipped out the wrong item. If you have accepted the transfer on a firearm (already completed the 4473 background check paperwork at your local FFL dealer) and after you have received the transfer discover that you received the wrong gun you will not be eligible for a return, no exceptions.
WE DO NOT REFUND OR REIMBURSE YOUR FFL TRANSFER FEE UNDER ANY CIRCUMSTANCE SO PLEASE THOROUGHLY INSPECT YOUR GUN BEFORE COMPLETING THE BACKGROUND CHECK PAPERWORK AT YOUR LOCAL GUN SHOP.
All of our firearms (unless otherwise indicated) are brand new in-box sold to us in that condition by our suppliers.If you receive a firearm that is seemingly damaged or defective you must contact us IMMEDIATELY via phone or email before completing the transfer paperwork and we will determine the best course of action for your particular situation is (we will either take gun back and replace it with one from our stock or coordinate with the firearm manufacturer to get the item repaired or replaced at no additional cost to the customer).
Items can not be returned if they are opened unless packaging is undamaged. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Cancellation Fee
A 5% fee will be deducted from the refund for all cancelled orders whether or not it has already shipped (to cover credit card fees we incur). NO EXCEPTIONS, unless it is an error on our end. No credit card fees are charged to customers for fully completed orders.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order or the return shipping.
Price Matching, Price Adjustments and Price Guarantee
We will match competitors "shipped price" under most circumstances. You must contact us to inquire about price matching before your order is placed. We will NOT match prices on any Firearm Auction sites including but not limited to: Gunbroker, Armslist, Gunsamerica, Craigslist, etc. We will only price match competitors that have the item currently in-stock. We match the competitor's total "shipped" price to your zip code, which is item cost + shipping.
Price adjustments
The prices on the items on our website change several times per day. We do this in an attempt to constantly have the lowest prices online. The online firearm marketplace has ever changing pricing because of special buy prices and other dealer specials. If a price changes to a lower price on our website, after you have purchased, we will refund you the money for difference only if your order has not yet shipped. Once an item has shipped, no price adjustments or credits in any form will be granted.
Phone Orders